Warranty Policy

Effective Date: 09 April 2025

ZipZach is owned and managed by Infiniverse Services.

At ZipZach, we take pride in offering only 100% authentic, high-quality products sourced from verified suppliers. This policy outlines the warranty terms applicable to products sold on our platform.

🛡️ General Warranty Coverage

  • ZipZach is not the manufacturer of the products listed.
  • Products are covered under manufacturer warranties, if applicable.
  • All products sold are brand new, unless clearly marked as Refurbished or Pre-Owned.
  • Any warranty support will be facilitated directly by the brand or manufacturer.

🔧 Warranty Support Process

  1. Check the Product Page
    Look for warranty details (if available) on the individual product listing.
  2. Locate the Manufacturer’s Warranty Card
    Most eligible products include a warranty card in the package with instructions.
  3. Contact the Brand’s Customer Support
    Use the contact info provided on the warranty card or brand website.
  4. Need Assistance?
    If you’re having trouble reaching the manufacturer, we’re happy to guide you:
    📧 Email: help@zipzach.com
    📞 Phone: +91 9340241276

❗ Important Notes

  • Warranty periods vary by brand and product category.
  • Products that do not include a manufacturer warranty are sold as-is.
  • Refurbished or Pre-Owned items will be clearly labeled and may carry limited warranties or no warranty as specified on the product page.
  • Physical damage, water damage, or unauthorized tampering will void any warranty.

🚫 Exclusions – Not Covered Under Warranty

  • Damage caused by improper use, accidents, or unauthorized repairs
  • Consumables like batteries (unless covered by manufacturer)
  • Cosmetic wear and tear
  • Software issues or virus-related problems

📦 Warranty Claim Tip

For a smooth claim process:

  • Keep the original invoice and packaging
  • Note down the serial number or product code
  • Take photos of the issue if needed for brand support

📍 Contact Information