Returns & Refunds Policy

Effective Date: 09 April 2025

At ZipZach, owned and managed by Infiniverse Services, we are committed to delivering a smooth and worry-free shopping experience. If you’re not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

Return Policy Details

  • Return Window: Returns accepted within 7 days of receiving your order.
  • Condition: Items must be unused, in original condition, and in original packaging, including all accessories and tags.
  • Free Returns: Return shipping is free. We do not charge any restocking fees.

How to Return an Item

  1. Contact Customer Service
    To initiate a return, please reach out to our support team:
    📞 Phone: +91 9340241276
    📧 Email: help@zipzach.com
    🏢 Address: Unit 1506, Himalaya Pride, Tech Zone 4, Greater Noida West, 201306
    Provide your order number and reason for return.
  2. Receive Return Instructions
    You’ll receive a return authorization and step-by-step instructions via email.
  3. Package Your Return
    Carefully pack your item(s) in the original packaging, ensuring all components and documentation are included.
  4. Print & Attach Return Label
    We will provide a prepaid return shipping label. Print it and affix it securely to the package.
  5. Ship Your Package
    Drop the package at your nearest courier center, as per the return instructions.

Defective, Incorrect, or Lost Items

  • If you receive a defective or wrong item, please contact us within 1 day of delivery.
  • We will arrange for a replacement or full refund at no extra cost.
  • If your package is lost in transit, notify us within 7 days of the estimated delivery date to initiate an investigation.

Refund Process

  1. Inspection
    Once we receive your return, our team will inspect it to verify that it meets return conditions.
  2. Refund Initiation
    If approved, your refund will be processed within 5–7 business days via the original payment method.
    In case the original method is unavailable, store credit may be provided upon request.
  3. Follow-Up
    If you do not receive your refund after 7 business days, please contact us so we can follow up with the payment provider.

Replacement Policy

We process replacements within 7 days of receiving your return request, subject to eligibility.

Exchanges

  • We do not offer direct exchanges at this time.
  • Please return the item and place a new order for the replacement product.

Non-Returnable Items

  • Items marked non-returnable in the product description cannot be returned due to hygiene, safety, or regulatory reasons.

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